Comments on: Web Design Business Kit 2.0 Review

By: admin

admin — Sat, 07 Mar 2009 22:08:41 +0000

Thanks for your post Houston. I really only tend to meet new clients. It has turned out that we will meet in person initially and the rest of the project is usually through email and over the phone as well. We too have won contracts because of customer service. It amazes me that some companies really don’t have this down.

BTW Nice website

By: Houston Brown

Houston Brown — Sat, 07 Mar 2009 16:24:23 +0000

I have been doing web development now as a freelancer for several years. I would have to say that I have never personally met at least 75% of my customers. I do provide excellent service, not in the form of happy “launchday” cards, which is a great idea, but in actions. My clients send me a change or an upgrade they want to do to their site and it is done within hours, not days. They want t a quote for additional work to the site, they get in usually within 24 hours. They absolutely love this. I have taken over countless accounts because of poor customer service by my competitors. So when someone says how is your customer service, I don’t give them references, I tell them to go to my portfolio, and call any one of my clients, and they will tell you.

By: Isaac Castillo

Isaac Castillo — Mon, 10 Mar 2008 01:15:53 +0000

Hi Ric! Yes E-Myth is great. I also just finished the “Purple Cow” which is also a great book. I don’t see anything wrong with doing business over an IM. I just received a project that is over a long distance, we did meet once in person but have been emailing, messaging and having phone conversations. I still applied some of what I learned in the e-myth and some of what I learned in the Web Kit.

To answers your initial question “How to apply to a remote situation”. I would say as in any business, great customer service goes a long way. I go to these “Lead Explosions” with the local chamber here in town. Every company talks about how their company strives for good customer service. I would rather show people that I have great customer service by actions than by words, because we have heard it all before. Every time I finish a website, I send a hand written thank you card and maybe even a gift card. I place the website launch in my calendar and send a website birthday card every year. Stuff like this goes a long way.

1 - It shows the client that you are thinking about him.

2 - It keeps your company in the forefront of his mind. So when he/she is asked “… oh, do you know who does this line of work?”. You are more and likely the first one to be mentioned, AND they would rather take their friends word than yours.

It is these systems that I am referring to. Certain things that constantly remind the clients that you really do care about them and you are not just another company.

Hopes this helps

By: Ric Raftis

Ric Raftis — Fri, 07 Mar 2008 12:18:35 +0000

Michael Gerber is a fantastic resource. When I had my accounting practice in another life, I used to give every new client a copy of his “E-Myth Revisited”.

All my communication is done by email or via Skype and although the relationships are established over time, I would still be interested in how others have done it in a remote environment.

I had forgotten all about this post until someone else saw it and emailed my to see how I was handling things.

Cheers,

Ric

By: Isaac

Isaac — Tue, 27 Nov 2007 03:48:51 +0000

Interesting point Ric. I will agree the resources sold are useful for face to face business. I moved here and since have been in face to face meetings with clients. The core of the program has to deal with creating a relationship with the client. Meaning meetings, going over and taking care of them, holding their hand through the process and providing excellent customer service. Part of the resource gives a check off list, such as: Meet with client, Send letter to clients, Take client proposal, Take client contract and receive deposit. So yes the book (resource) has a lot to do with face to face business. I don’t know how it would apply to your situation other than there should be a system in place. If you receive a client do you take him/her through a, b, c and they know that your system is the same even if they return (other great resource for this is the E-Myth by Michael Gerber). One question when you receive an order or question about a new website what process do you go through and let me see if I can get a better understanding. If you are uncomfortable posting here you can email icemancast (at) gmail dot com. Thanks for visiting the website!

By: Ric Raftis

Ric Raftis — Tue, 27 Nov 2007 01:32:26 +0000

I’ve seen this resource around quite a bit over the last few years, but there is one thing that has constantly turned me off buying it.

Sitepoint state that the kit is only really useful for people running a face to face business. I live in an isolated area an do all my business online.

How would you regard for someone working purely from an online perspective?

Cheers,

Ric