Comments for Web Design Business and Marketing

Comment on Web Design Business Kit 2.0 Review by admin

admin — Sat, 07 Mar 2009 22:08:41 +0000

Thanks for your post Houston. I really only tend to meet new clients. It has turned out that we will meet in person initially and the rest of the project is usually through email and over the phone as well. We too have won contracts because of customer service. It amazes me that some companies really don’t have this down.

BTW Nice website

Comment on Web Design Business Kit 2.0 Review by Houston Brown

Houston Brown — Sat, 07 Mar 2009 16:24:23 +0000

I have been doing web development now as a freelancer for several years. I would have to say that I have never personally met at least 75% of my customers. I do provide excellent service, not in the form of happy “launchday” cards, which is a great idea, but in actions. My clients send me a change or an upgrade they want to do to their site and it is done within hours, not days. They want t a quote for additional work to the site, they get in usually within 24 hours. They absolutely love this. I have taken over countless accounts because of poor customer service by my competitors. So when someone says how is your customer service, I don’t give them references, I tell them to go to my portfolio, and call any one of my clients, and they will tell you.

Comment on CSS Mastery Book Review by admin

admin — Tue, 09 Dec 2008 15:54:18 +0000

I still keep book at my side thanks for posting james.

Comment on CSS Mastery Book Review by james

james — Tue, 09 Dec 2008 11:17:49 +0000

This book is really very useful. i have read this book and like it very much.

Comment on Register All Possible Domain Names by Web Design Business and Marketing » Blog Archive » What’s in a Name

Sun, 31 Aug 2008 16:14:25 +0000

[...] See: Register All Possible Domains [...]

Comment on Tinting Website Launched by Isaac Castillo

Isaac Castillo — Tue, 08 Apr 2008 15:22:13 +0000

Thanks man. I will get you to do the next one. lol!

Comment on Tinting Website Launched by Brandon Cunningham

Brandon Cunningham — Tue, 08 Apr 2008 14:00:56 +0000

I could have done that! Just kidding. As usual you knocked it out of the park. Great job.

Comment on Small Giants Book Review by Isaac Castillo

Isaac Castillo — Fri, 28 Mar 2008 03:41:12 +0000

This is my only blog. I do have a squidoo account as well but I haven’t done anything with it yet.

Comment on Small Giants Book Review by Sit N Go Journal

Sit N Go Journal — Fri, 28 Mar 2008 00:01:58 +0000

Sit N Go…

Really enjoyed that article,tell me do you have any other blogs? Why not come and write for me I have a wicked article site you could submit article for?…

Comment on Web Design Business Kit 2.0 Review by Isaac Castillo

Isaac Castillo — Mon, 10 Mar 2008 01:15:53 +0000

Hi Ric! Yes E-Myth is great. I also just finished the “Purple Cow” which is also a great book. I don’t see anything wrong with doing business over an IM. I just received a project that is over a long distance, we did meet once in person but have been emailing, messaging and having phone conversations. I still applied some of what I learned in the e-myth and some of what I learned in the Web Kit.

To answers your initial question “How to apply to a remote situation”. I would say as in any business, great customer service goes a long way. I go to these “Lead Explosions” with the local chamber here in town. Every company talks about how their company strives for good customer service. I would rather show people that I have great customer service by actions than by words, because we have heard it all before. Every time I finish a website, I send a hand written thank you card and maybe even a gift card. I place the website launch in my calendar and send a website birthday card every year. Stuff like this goes a long way.

1 - It shows the client that you are thinking about him.

2 - It keeps your company in the forefront of his mind. So when he/she is asked “… oh, do you know who does this line of work?”. You are more and likely the first one to be mentioned, AND they would rather take their friends word than yours.

It is these systems that I am referring to. Certain things that constantly remind the clients that you really do care about them and you are not just another company.

Hopes this helps